Dear valued clients and partners,

As the week-long China National Day Golden Week officially comes to an end, we are pleased to inform you that our team at Ace Inflatables has fully resumed normal operations as of today.

The National Day holiday is one of the most significant statutory celebrations in China. Throughout the golden autumn week, people across the country celebrate the nation’s anniversary, gather with family and friends, and take a well-deserved break to recharge. Even here at the office, the festive atmosphere remains visible: red flags, National Day-themed decorations, and subtle celebratory touches have been arranged throughout the workspace, adding warmth and energy as we return to our desks. We sincerely appreciate your patience, understanding, and continued support during our holiday closure.

All departments including sales, design, production, quality control, and logistics are now fully operational. Our team returns with renewed energy and festive momentum. Our production lines have returned to full capacity, and all orders and inquiries received during the holiday have been sorted and prioritized for immediate processing. We are working diligently to ensure minimal impact on delivery schedules and to fulfill your orders as efficiently as possible.

For all new inquiries, custom project requests, and order placements, our sales team is ready to respond within 24 working hours as usual. Whether you need commercial bounce houses, interactive inflatable games, event decoration products, or custom-designed inflatable equipment, we can provide professional solutions tailored to your business needs.

At Ace Inflatables, we remain committed to delivering high-quality inflatable products with reliable lead times and attentive customer service. After this restorative holiday break, our team is fully recharged and ready to support your business growth with our expertise and flexible production capabilities.

If you have any questions about your existing orders, new project plans, or product specifications, please feel free to reach out to us at any time.

Contact us: Email: ace@inflatables-ace.com

Thank you again for your trust and partnership. We look forward to continuing our successful cooperation with you.

FAQ

Q1: When will orders placed during the holiday be processed?

All orders and inquiries received during the National Day holiday have been classified and arranged into our production schedule by priority. Our sales team will update the detailed delivery timeline to each customer within 2 working days.

Q2: Will the holiday cause delivery delays?

For orders confirmed before the holiday, we have adjusted the production plan in advance to minimize the impact. For new orders placed now, our standard lead time applies normally. If you have urgent delivery requirements, please contact our sales team to discuss expedited production options.

Q3: Can I still request custom design for inflatable products?

Yes, our design team has fully resumed work. Custom design, size modification, and branding printing services are all available as usual. You can send your design drafts and requirements to our email, and we will provide professional solutions and quotations promptly.

Q4: How can I check the status of my current order?

You can contact your assigned sales representative directly, or send an email to ace@inflatables-ace.com with your order number. Our team will get back to you with the latest production and shipping information as soon as possible.